Refund Policy

This lays out the refund policy between you (the consumer) and Corporate Event Tickets (the supplier). Corporate Event Tickets Ltd is registered in England and Wales, company no 07317325.

We hope that you will be pleased with your purchases from Corporate Event Tickets Ltd. However, there may be occasions when you will need to return items to us.

Tickets Damaged in Transit

We ask you to check the tickets upon receipt for any signs of damage or incorrect details. If there has been any damage please get in touch immediately so that a replacement may be issued.

Items incorrect

If you notice an error on your ticket which is due to a fault on our end, then get in touch with us via any of the methods on our contact page. We will verify this against your order, and amend as necessary. If details are found to be correct, then our standard refund policy will apply as below.

Standard Return

If you have simply changed your mind about a booking made and you wish to cancel, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 10 days of receipt, provided the event has not passed. The item must not be used and must be ‘as new’ when returned to us. All postage will be incurred by the user.

Vip Tickets Including Backstage Passes, Meet & Greet Tickets – Cancelled or Withdrawn (no further costs, compensation or interest will be given)


Corporate Event Tickets Ltd sells tickets on behalf of promoters, producers, teams, performers and venues. We refer to these parties who organise or provide the event and/or from whom we obtain tickets to sell to you as our “Event Partner”.

Tickets are sold subject to the Event Partner’s right to alter or vary the programme due to events or circumstances beyond its reasonable control without being obliged to refund monies or exchange tickets

Occasionally, events are cancelled or postponed by the team, performer or Event Partner for a variety of reasons. Contact us for exact instructions. Unless indicated otherwise in relation to a particular event, if an event is cancelled, ticket holders will be offered seats at any rescheduled event (subject to availability) up to the face value of the tickets or, if the ticket holder is unable to attend the rescheduled event or the event is not rescheduled, a refund. Refunds for tickets purchased prior to the date of the original event will be given up to their face value plus the relevant per ticket booking fee – REFUNDS WILL ONLY BE ISSUED ONCE WE HAVE RECEIVED OUR PAYMENT BACK FROM THE PROMOTERS, TICKET SELLERS/SUPPLIERS, EVENT ORGANISERS, PRODUCERS, TEAM PERFORMERS AND VENUE, THIS PROCESS CAN TAKE UPTO 12-36 MONTHS. If we are unsuccessful in recovering our payment back then no refund will be issued.

It is your responsibility to ascertain whether an event has been cancelled and the date and time of any rearranged event. If an event is cancelled or rescheduled, we will use reasonable endeavours to notify ticket holders of the cancellation once we have received the relevant authorisation from the Event Partner. We do not guarantee that ticket holders will be informed of such cancellation before the date of the event

We reserve the right to withdraw or amend our refund policy at any time.

These terms will be updated shortly with our full refund policy.